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FinalVault Terms of Service

Effective Date: 05 Aug 2025
Last Updated: 05 Aug 2025

1. Introduction and Acceptance

Welcome to FinalVault ("we," "us," "our"), operated by FinalVault LTD, a company registered in Scotland (Company Number: SC856871). These Terms of Service ("Terms") govern your use of our digital inheritance and document storage platform accessible at finalvault.co.uk ("Service").

By creating an account, accessing, or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

IMPORTANT: Our Service helps families manage digital inheritance and document storage. These Terms contain important provisions regarding data access after death, beneficiary rights, and limitations of liability that you should read carefully.

2. Definitions

  • "Account" means your FinalVault user account
  • "Account Holder" means the primary user who creates and maintains the account
  • "Beneficiaries" means individuals designated by the Account Holder to receive access to stored information
  • "Digital Assets" means passwords, documents, files, and other digital information stored in your account
  • "Executor" means the person legally appointed to administer the Account Holder's estate
  • “Key Holder” to be used interchangeably with Beneficiaries to mean the same thing 
  • "Professional Partner" means solicitors, financial advisors, or other professionals who refer clients to our Service
  • “Vault” means a digital repository containing your Digital Assets 

3. Service Description

FinalVault provides a secure digital vault for storing:

  • Important documents and files
  • Password and login information
  • Digital asset inventories
  • Instructions for beneficiaries
  • Contact information for professional advisors

Our Service includes features for designated beneficiaries to access stored information following proper verification procedures after the Account Holder's death or incapacity.

4. Eligibility and Account Registration

4.1 Eligibility

You must be at least 18 years old and have the legal capacity to form binding contracts under UK law to use our Service.

4.2 Account Registration

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • Each person may maintain only one active account

4.3 Account Verification

We may require identity verification before providing access to certain features or information, particularly for beneficiary access requests.

5. Subscription Plans and Payment Terms

5.1 Subscription Plans

We offer multiple subscription tiers:

  • Standard Plan: £89 annually
  • Complete Plan: £149 annually
  • Premium Plan: £249 annually

5.2 Payment Terms

  • Subscriptions are billed annually in advance
  • All fees are non-refundable except as required by law
  • We may change pricing with 30 days' notice to existing subscribers
  • Failed payments may result in account suspension or termination

5.3 Free Trial

  • New users may receive a 14-day free trial
  • Trials automatically convert to paid subscriptions unless cancelled

5.4 Automatic Renewal

Subscriptions automatically renew unless cancelled at least 24 hours before renewal. You may cancel through your account settings or by contacting support.

6. Data Storage and Security

6.1 Data Location

All data is stored on secure servers located within the United Kingdom and is subject to UK data protection laws.

6.2 Security Measures

We implement industry-standard security measures including:

  • AES-256 encryption for all stored data
  • Multi-factor authentication requirements
  • Regular security audits and monitoring
  • Secure backup procedures

6.3 Data Retention

  • Active account data is retained indefinitely while subscriptions remain current
  • Cancelled account data is retained for 90 days before deletion
  • Deceased account holder data follows special retention procedures (see Section 8)

7. Permitted Use and Restrictions

7.1 Permitted Use

You may use our Service to:

  • Store personal documents and digital asset information
  • Designate beneficiaries for information access
  • Share account information with professional advisors
  • Access and manage your stored information

7.2 Prohibited Use

You may not:

  • Store illegal, harmful, or offensive content
  • Share your account credentials with unauthorized individuals
  • Attempt to circumvent security measures
  • Use the Service for commercial purposes without authorization
  • Upload malware, viruses, or malicious code
  • Violate any applicable laws or regulations

7.3 Content Standards

All stored content must comply with UK law and must not:

  • Infringe intellectual property rights
  • Contain defamatory or threatening material
  • Include sensitive personal data of third parties without consent
  • Violate privacy rights of others

8. Death and Incapacity Procedures

8.1 Beneficiary Access

Designated beneficiaries may request access to stored information by:

  • Entering their allocated keys into the Vault portal 
  • All keys allocated must be entered to open the Vault 
  • The Vault will be made available to the designated beneficiaries

8.2 Executor Rights

Court-appointed executors may override beneficiary designations upon providing:

  • Valid grant of probate or letters of administration
  • Proof of identity and legal authority
  • Compliance with our executor verification process

8.3 Incapacity Procedures

For Account Holder incapacity:

  • Medical certification of incapacity may be required
  • Power of attorney documentation must be provided
  • Emergency contacts may be consulted for verification
  • Temporary access may be granted pending full verification

8.4 Disputed Access

In cases of disputed beneficiary claims or executor challenges:

  • We may freeze account access pending legal resolution
  • Court orders will be honored and implemented
  • Legal fees incurred may be charged to the estate
  • Final decisions rest with competent UK courts

9. Professional Partner Program

9.1 Partner Referrals

Professional partners (solicitors, financial advisors) may:

  • Refer clients to our Service
  • Receive referral fees for successful conversions
  • Access limited account information with client consent
  • Participate in co-marketing activities

9.2 Partner Obligations

Professional partners must:

  • Comply with their professional regulatory requirements
  • Maintain client confidentiality
  • Provide accurate referral information
  • Honor our partnership agreement terms

10. Intellectual Property Rights

10.1 Our Rights

FinalVault, our logo, and all proprietary technology remain our exclusive property. You receive only a limited license to use our Service as described in these Terms.

10.2 Your Content

You retain ownership of content you upload but grant us a license to store, process, and display it as necessary to provide our Service.

10.3 Third-Party Content

Third-party content accessed through our Service remains the property of its respective owners.

11. Privacy and Data Protection

11.1 Privacy Policy

Our Privacy Policy, incorporated by reference, describes how we collect, use, and protect your personal information in compliance with UK GDPR and Data Protection Act 2018.

11.2 Data Processing

We process personal data only as necessary to provide our Service and as permitted by applicable data protection laws.

11.3 International Transfers

We do not transfer personal data outside the UK without appropriate safeguards and legal basis.

12. Disclaimers and Limitations of Liability

12.1 Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted Service availability. We are not liable for temporary outages or technical difficulties.

12.2 Legal Advice Disclaimer

IMPORTANT: FinalVault does not provide legal advice. Our Service is a technology platform only. You should consult qualified solicitors or financial advisors regarding:

  • Estate planning decisions
  • Tax implications of digital inheritance
  • Legal requirements in your jurisdiction
  • Validity of beneficiary designations

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW:

  • Our total liability for any claim is limited to the fees paid in the 12 months preceding the claim
  • We are not liable for indirect, consequential, or punitive damages
  • We do not guarantee the accuracy or completeness of stored information
  • We are not responsible for disputes between beneficiaries or executors

12.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, cyber attacks, or government actions.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your breach of these Terms
  • Your violation of any laws or third-party rights
  • Content you store or share through our Service

14. Termination

14.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Termination does not entitle you to refunds of prepaid fees.

14.2 Termination by Us

We may terminate or suspend your account immediately if you:

  • Breach these Terms materially
  • Fail to pay required fees
  • Engage in fraudulent or illegal activities
  • Violate our content standards

14.3 Effect of Termination

Upon termination:

  • Your access to the Service ends immediately
  • Your data will be retained for 90 days before deletion
  • Outstanding fees remain due and payable
  • Beneficiary access procedures may still be honored if death has occurred

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the UK, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of our Service will be subject to the exclusive jurisdiction of the courts of the UK.

15.3 Alternative Dispute Resolution

Before initiating court proceedings, we encourage attempting resolution through:

  • Direct negotiation with our customer service team
  • Mediation through a mutually agreed mediator
  • Industry ombudsman services where applicable

16. Changes to Terms

16.1 Modification Rights

We may modify these Terms at any time to reflect:

  • Changes in applicable law
  • New Service features or functionality
  • Security or technical requirements
  • Business model changes

16.2 Notice of Changes

Material changes will be communicated through:

  • Email notification to your registered address
  • Prominent notice on our website
  • In-app notifications when you next access the Service

16.3 Acceptance of Changes

Continued use of our Service after changes become effective constitutes acceptance of the modified Terms. If you disagree with changes, your remedy is to terminate your account.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the complete agreement between you and FinalVault regarding use of our Service.

17.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

17.3 No Waiver

Our failure to enforce any provision does not constitute a waiver of our right to enforce that provision in the future.

17.4 Assignment

We may assign these Terms without notice. You may not assign your rights or obligations under these Terms without our written consent.

17.5 Third-Party Rights

These Terms do not create rights for third parties except as expressly stated regarding beneficiaries and executors.

18. Contact Information

For questions about these Terms or our Service, contact us:

FinalVault Customer Service
Email: legal@finalvault.co.uk
Phone: 0131 381 7956
Address: Third Floor 3 Hill Street, Edinburgh, EH2 3JP
Website: https://finalvault.co.uk

Data Protection Officer
Email: dpo@finalvault.co.uk

This document was last updated on 05 Aug 2025. Please check finalvault.co.uk/terms for the most current version.